Get unstuck without sharing secrets.
Tell us what you expected, what happened, and where you saw it. We help with Guarita accounts, scans, billing, and the Cloudflare, Vercel, and Lovable integrations — in English or Portuguese.
help@guarita.dev · Replies come from this address.
Send enough context
- 01Account email
The email you use to sign in — never your password.
- 02Project or target
Project name and hostname, without private credentials.
- 03Relevant identifier
Scan, deployment, or Vercel configuration ID, or the Cloudflare zone name, when available.
- 04What happened
Approximate time, steps, expected result, and the error shown.
Start with the shortest route.
Account & access
Sign-in, email verification, password recovery, 2FA, and account privacy requests.
Recover accessScans & reports
Questions about a scan status, a finding, an authorized target, or a remediation prompt.
Ask about a scanBilling
Plan changes, invoices, checkout, cancellation, and eligible refund requests.
Open billing settingsCloudflare, Vercel & Lovable integrations
Connect, authorize zones, projects, and apps, verify without DNS, and disconnect. The two most common tickets are Cloudflare's: a scan blocked by the WAF, and the “reconnect” notice when Cloudflare rejects this connection's access.
Open the Cloudflare guideWhich channel do I get?
One, the same for everyone: help@guarita.dev. There is no per-plan queue, live chat, or forum — your plan changes what a scan does, not how you reach us. Write from your account email: that is how we find your history.
Reporting a security issue?
Use the subject “Security report”, explain the impact privately, and avoid accessing or changing anyone else's data. We will coordinate the next steps by email.
Need privacy help?
Export or delete account data from Settings. For another LGPD request, email us from the account address so we can verify the request safely.